inndx
Legal

Terms of Service

Effective June 1, 2026

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Service.

2. Description of Service

inndx.io provides a web crawling platform that enables customers to:

  • Licensed Data Products: Access non-exclusive licensed outputs of pre-crawled data sets produced by our systems, subject to your subscription tier and applicable licenses.
  • Custom Crawl Jobs: Define and execute custom web crawling jobs with specified targets, scope, timing, and parameters.
  • Self-Hosted Enterprise Deployments: For qualifying enterprise customers, deploy our software on your own infrastructure under license, subject to additional terms in your enterprise agreement.

3. Eligibility

You must be at least 18 years old and capable of entering into legally binding contracts to use the Service. By using the Service, you represent and warrant that you meet these requirements.

4. Account Registration and Security

4.1 Account Creation

You must create an account to access the Service. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate and current.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or security breach.

4.3 Account Responsibility

You may not share, transfer, or allow others to use your account credentials. You are solely responsible for all activity conducted through your account.

5. Data Ownership and Licensing

5.1 Licensed Data Products

When you access pre-crawled data sets provided by inndx.io:

  • Ownership: All rights, title, and interest in the Licensed Data Products remain the exclusive property of inndx.io.
  • License Grant: Subject to your compliance with these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable license to access, use, and derive insights from the Licensed Data Products solely for your internal business purposes.
  • Restrictions: You may not redistribute, resell, sublicense, or otherwise transfer the Licensed Data Products to third parties without our prior written consent.
  • Legal Compliance: You agree to use the Licensed Data Products only within legal boundaries and in compliance with all applicable laws and regulations.

5.2 Custom Crawl Jobs

When you create and execute custom crawl jobs:

  • Customer Ownership: You retain all rights, title, and interest in the data outputs generated from your custom crawl jobs ("Custom Data").
  • Customer Responsibility: You bear full legal responsibility for:
    • The legality of your crawl targets and data acquisition methods
    • Compliance with all applicable laws, regulations, and website terms of service
    • Obtaining any necessary permissions or consents for crawling target websites
    • The use, storage, and processing of Custom Data
  • Limited License to inndx.io: You grant inndx.io a limited, non-exclusive license to store, process, and transmit Custom Data solely to the extent necessary to provide the Service to you. We will not use Custom Data for any other purpose without your explicit consent.
  • Data Retention: We will retain Custom Data in accordance with your subscription plan and our data retention policies, as outlined in Section 11.

5.3 Intellectual Property

You acknowledge that the Service, including all software, algorithms, infrastructure, and technology used to provide the Service, contains proprietary information protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any aspect of the Service.

5.4 Self-Hosted Enterprise Deployments

For enterprise customers with self-hosted deployments on their own infrastructure:

  • Software License: We grant you a non-exclusive, non-transferable, revocable license to install and operate our software solely for providing the Service to yourself during the term of your agreement.
  • Ownership: All intellectual property rights in the software, including all algorithms, source code, and technology, remain the exclusive property of inndx.io. The software is licensed, not sold.
  • License Key Requirement: Use of the software requires a valid license key provided by inndx.io. The software validates this license key to ensure authorized use. Your right to use the software terminates immediately if the license key expires or is revoked.
  • Restrictions: You may not copy, modify, distribute, sublicense, reverse engineer, decompile, or create derivative works from the software.
  • Data Ownership: You retain ownership of all data generated by the software on your infrastructure, subject to the same terms as Custom Data in Section 5.2.
  • Additional Terms: Additional terms and conditions specific to self-hosted deployments are set forth in your enterprise agreement.

6. Acceptable Use Policy

6.1 Prohibited Activities

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
  • Crawl websites in violation of their robots.txt files, terms of service, legal restrictions, or other defined policies
  • Engage in excessive crawling that disrupts, damages, or impairs target websites or their operations
  • Collect personally identifiable information (PII) without proper legal authority and consent
  • Use the Service to distribute malware, spam, or engage in phishing activities
  • Attempt to gain unauthorized access to our systems, other users' accounts, or third-party systems
  • Use the Service to compete with inndx.io or develop competing products
  • Resell or redistribute the Service without our written authorization
  • Circumvent any technical limitations, rate limits, or access controls in the Service
  • Attempt to circumvent, disable, or tamper with license key validation mechanisms in self-hosted deployments

6.2 Compliance with Laws

You are solely responsible for ensuring that your use of the Service complies with:

  • The Computer Fraud and Abuse Act (CFAA) and similar laws
  • Data protection and privacy laws, including GDPR, CCPA, and other applicable regulations
  • Copyright and intellectual property laws
  • Website terms of service and acceptable use policies
  • Any industry-specific regulations applicable to your business

6.3 Enforcement

We reserve the right to investigate violations of these Terms and to take appropriate action, including suspension or termination of your account, reporting to law enforcement, and pursuing legal remedies.

7. Subscription Plans and Fees

7.1 Subscription Tiers

We offer various subscription plans with different features, usage limits, and pricing. Details of available plans are available on our website.

7.2 Payment Terms

  • Fees are payable in advance on a monthly or annual basis, as selected during subscription
  • All fees are non-refundable except as expressly stated in these Terms or required by law
  • You authorize us to charge your designated payment method for all applicable fees through the use of Third-Party payment systems such as Stripe
  • Failure to pay fees may result in suspension or termination of your account

7.3 Price Changes

We reserve the right to modify our pricing with at least 30 days' notice. Price changes will apply to subsequent billing periods. Your continued use of the Service after price changes constitutes acceptance of the new pricing.

7.4 Taxes

All fees are exclusive of applicable taxes. You are responsible for all sales, use, value-added, and other taxes except for taxes based on our net income.

8. Usage Limits and Rate Limiting

8.1 Subscription Limits

Your subscription plan includes specific usage limits, including but not limited to:

  • Number of crawl requests per month
  • Data storage capacity
  • Concurrent crawl jobs
  • API request limits

8.2 Overage and Throttling

If you exceed your plan limits, we may throttle your access, charge overage fees, or require you to upgrade your subscription. We will make reasonable efforts to notify you before imposing overage charges.

8.3 Fair Use

We reserve the right to enforce fair use policies to prevent abuse and ensure service availability for all users.

9. Service Availability and Support

9.1 Service Level

While we strive to provide reliable service, we do not guarantee uninterrupted or error-free operation. The Service is provided "as is" and "as available."

9.2 Maintenance

We may perform scheduled maintenance and updates, which may result in temporary service interruptions. We will provide reasonable notice of planned maintenance when possible.

9.3 Support

Support availability and response times vary by subscription tier. Details of support offerings are available in your subscription plan documentation.

10. Privacy and Data Security

10.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10.2 Security Measures

We implement commercially reasonable technical and organizational measures to protect data processed through the Service. However, no security system is impenetrable, and we cannot guarantee absolute security.

10.3 Data Breaches

In the event of a data breach affecting your data, we will notify you in accordance with applicable laws and our internal policies.

11. Data Retention and Deletion

11.1 Retention Periods

  • Licensed Data Products: We retain these indefinitely as part of our service offerings
  • Custom Data: Retained according to your subscription plan (typically 30-90 days after crawl completion)
  • Account Data: Retained for the duration of your account and a reasonable period thereafter

11.2 Data Deletion

Upon termination of your account or upon your written request, we will delete your Custom Data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., billing records, dispute resolution).

11.3 Backup Copies

Data may persist in backup systems for up to 90 days after deletion from production systems.

12. Warranties and Disclaimers

12.1 Your Warranties

You represent and warrant that:

  • You have the legal right to use the Service
  • Your use of the Service complies with all applicable laws
  • You have obtained all necessary rights and permissions to crawl your specified targets
  • You will not use the Service in any manner that infringes third-party rights

12.2 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

  • The Service will meet your specific requirements
  • The Service will be uninterrupted, timely, secure, or error-free
  • The results obtained from the Service will be accurate or reliable
  • Any errors in the Service will be corrected
  • The Service will successfully access websites protected by technical measures, anti-bot systems, CAPTCHAs, or other access restrictions
  • Any AI-powered features, data processing, parsing, or analysis will be accurate, complete, or suitable for your purposes

12.3 Data Accuracy

We make no representations or warranties regarding the accuracy, completeness, or reliability of any data obtained through the Service, whether Licensed Data Products or Custom Data.

12.4 AI and Automated Processing Limitations

To the extent the Service uses artificial intelligence, machine learning, or automated processing to analyze, parse, classify, or extract information from crawled data:

  • Results may contain errors, inaccuracies, or unexpected outputs
  • AI-generated classifications, summaries, or insights should be independently verified
  • We do not guarantee that AI processing will meet your specific requirements or expectations
  • AI models may change over time, potentially affecting output consistency

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL INNDX.IO, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR:

  • ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
  • ANY DAMAGES ARISING FROM YOUR USE OR INABILITY TO USE THE SERVICE
  • ANY DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO YOUR DATA OR ACCOUNT
  • ANY DAMAGES ARISING FROM ERRORS, MISTAKES, OR INACCURACIES IN DATA

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.

14. Indemnification

You agree to indemnify, defend, and hold harmless inndx.io, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any applicable laws or third-party rights
  • Your crawling activities, including claims by website operators
  • Any Custom Data you collect or process
  • Your breach of any representations or warranties

15. Term and Termination

15.1 Term

These Terms commence when you first access the Service and continue until terminated by either party.

15.2 Termination by You

You may terminate your account at any time through your account settings or by contacting us. Termination will be effective at the end of your current billing period.

15.3 Termination by Us

We may suspend or terminate your account immediately if:

  • You breach these Terms
  • Your use poses a security risk or legal liability
  • You fail to pay applicable fees
  • Required by law or regulatory authority

15.4 Effect of Termination

Upon termination:

  • Your access to the Service will cease
  • You must cease all use of Licensed Data Products
  • Custom Data will be deleted according to Section 11
  • You remain liable for all fees incurred prior to termination
  • Sections that by their nature should survive termination will continue to apply

16. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

  • Posting an updated version on our website
  • Sending notice to your registered email address
  • Displaying a notification in the Service

Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of the Service.

17. Export Controls

You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in a country subject to U.S. government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. government list of prohibited or restricted parties.

18. Dispute Resolution

18.1 Governing Law

These Terms are governed by the laws of [State/Jurisdiction], without regard to conflict of law principles.

18.2 Arbitration

Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in court for intellectual property infringement or violations of confidentiality obligations.

18.3 Class Action Waiver

You agree to resolve disputes on an individual basis only and waive any right to participate in class actions or class-wide arbitrations.

18.4 Exceptions

Either party may bring a lawsuit in court for:

  • Intellectual property infringement claims
  • Breach of confidentiality obligations
  • Injunctive relief to prevent immediate harm

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and inndx.io regarding the Service.

19.2 Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.

19.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

19.4 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

19.5 Force Majeure

Neither party shall be liable for any failure to perform due to circumstances beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, or governmental actions.

19.6 Notices

All notices must be in writing and sent to:

inndx.io

[P.O. Box 476, Grand Junction CO, 81502]

[[email protected]]

Notices to you may be sent to your registered email address and will be deemed received when sent.

19.7 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and inndx.io.

20. Contact Information

For questions about these Terms or the Service, please contact us at:

inndx.io

Email: [[email protected]]

Address: [P.O. Box 476, Grand Junction CO, 81502]

By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.